Privacy Notice for Golden Sands Property Management Ltd
At Golden Sands Property Management Ltd, we are committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, and safeguard your personal information in the course of our property management services, including lettings, block management, tenant interactions, and landlord relationships. Please take a moment to read this Privacy Notice to understand how we process your data
Information We Collect
We may collect and process various types of personal information, including but not limited to:
- Contact details: names, addresses, email addresses, phone numbers.
- Identification information: government-issued identification, proof of address.
- Financial information: bank details, payment records, rent and service charge information.
- Property information: property addresses, ownership details, maintenance history.
- Communication history: emails, letters, phone calls, messages.
- Information about tenants, landlords, and other relevant parties.
How We Use Your Information
We use your personal information for the following purposes:
- Providing property management services, including lettings and block management.
- Facilitating communication between tenants, landlords, and other stakeholders.
- Processing rent and service charge payments.
- Carrying out property inspections and maintenance.
- Complying with legal and regulatory requirements.
- Improving our services and customer experience.
- Responding to inquiries and resolving issues.
- Managing and updating our records.
Legal Basis for Processing
We process your personal information based on the following legal bases:
- The performance of a contract: To fulfil our obligations in providing property management services as outlined in our agreements.
- Compliance with legal obligations: To meet our legal and regulatory responsibilities.
- Legitimate interests: To manage our business operations and provide quality services.
Sharing Your Information
We may share your personal information with:
- Contractors and service providers involved in property maintenance and repairs.
- Regulatory bodies, law enforcement agencies, and legal advisors, as required by law.
- Third parties involved in the property management process, such as utility companies, insurance providers, and local authorities.
Data Security
We take appropriate measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. We have implemented physical, technical, and organisational security measures to ensure the confidentiality and integrity of your data.
Your Rights
You have certain rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Rectification: You can request corrections to inaccurate or incomplete data.
- Erasure: You can request the deletion of your personal information under certain circumstances.
- Restriction: You can request that we limit the processing of your data.
- Data Portability: You can request a copy of your data in a structured, machine-readable format.
- Objection: You can object to the processing of your data in certain situations.
ICO Registration
We are registered with the Information Commissioner’s Office (ICO) under registration number ZB561145. You can verify our registration by visiting the ICO’s website (https://ico.org.uk/) and searching for our registration number.
Changes to this Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the date of the latest revision will be indicated at the top of the notice.
By using our property management services, you consent to the practices described in this Privacy Notice.